Last Updated: June 25, 2021

Welcome to Buy Liquor USA. These Terms and Conditions (“Terms”) govern your use of our website, https://buyliquorusa.com/ (“Website”), and your purchase of products from Buy Liquor USA (“we,” “us,” or “our”). By accessing our Website or placing an order, you agree to be bound by these Terms, which comply with U.S. consumer protection laws and applicable international regulations. If you do not agree with these Terms, please do not use our Website or services.

For questions or assistance, contact our human support team at:

Buy Liquor USA
3541 Carlyle Dr, Charlotte, NC 28208, USA
Phone: +1 (314) 967-3311
Email: sales@buyliquorusa.com

1. General Provisions

1.1 Eligibility

To purchase products from Buy Liquor USA, you must be at least 21 years of age and legally permitted to purchase alcoholic beverages in your jurisdiction. By placing an order, you confirm that you meet these requirements and that all information provided is accurate and complete.

1.2 Human Oversight

All orders, customer interactions, and support requests are handled with human oversight to ensure accuracy, compliance, and customer satisfaction. Our team reviews every order to verify compliance with applicable laws and regulations, particularly those governing the sale and shipment of alcohol.

1.3 Modifications to Terms

We reserve the right to update these Terms at any time to reflect changes in our practices or legal requirements. The updated Terms will be posted on our Website with the effective date. Continued use of the Website after changes constitutes your acceptance of the revised Terms.

2. Ordering and Payment

2.1 Order Placement

• Orders are placed through our Website and are subject to product availability and compliance with federal, state, and international alcohol regulations.
• All product descriptions, prices, and availability are subject to change without notice. We strive to ensure accuracy but are not liable for typographical errors.
• Our team reviews each order to confirm accuracy, stock availability, and compliance with shipping restrictions before processing.

2.2 Payment

• We accept major credit cards, debit cards, and other payment methods displayed at checkout.
• Payment is processed at the time of order placement. You authorize us to charge your selected payment method for the total amount, including product prices, shipping fees, and applicable taxes.
• All transactions are processed securely through an SSL-encrypted checkout system, with human oversight to ensure accuracy and security.

2.3 Order Confirmation

• Upon successful order placement, you will receive an email confirmation with your order details, estimated delivery timeline, and billing information.
• If we cannot fulfill your order due to stock issues or legal restrictions, our team will notify you within 2 business days and issue a full refund.

3. Shipping Policy

3.1 General Information

We offer shipping within the United States and to select international destinations, subject to applicable alcohol regulations. All shipments are processed with human oversight to ensure compliance with federal, state, and international laws. Customers must be 21 years of age or older to receive deliveries, and age verification is required at checkout and delivery.

3.2 Order Processing

• Orders are processed within 1-2 business days (Monday through Friday, excluding U.S. federal holidays) after payment confirmation.
• Our team verifies each order for compliance with product availability, pricing, and shipping restrictions.

3.3 Shipping Destinations and Timelines

U.S. Shipping

• Free Standard Shipping: Available on orders over $99 within the contiguous U.S. (excludes Alaska, Hawaii, and territories).
• Standard Shipping (Contiguous U.S.): 1-2 business days.
• Expedited Shipping (Contiguous U.S.): 1-2 business days.
• Alaska, Hawaii, and U.S. Territories: 2-3 business days (standard shipping only; expedited options may not be available).
• Restricted States: We cannot ship to Alabama, Arkansas, Kentucky, Mississippi, Oklahoma, or Utah due to state laws. A full list of restricted states is provided at checkout.

International Shipping

• We ship to select countries where alcohol importation is permitted. Eligibility is confirmed at checkout.
• Delivery Timeline: 3-5 business days, depending on destination and customs processing.
• Customs and Duties: International customers are responsible for all customs duties, taxes, and fees, which are not included in the order total and must be paid upon delivery.
• Restrictions: We cannot ship to countries with alcohol import bans. Contact sales@buyliquorusa.com for eligible countries.

3.4 Shipping Costs

• U.S. Orders Under $99: Shipping costs are calculated at checkout based on weight, destination, and method.
• International Orders: Costs vary by country and are displayed at checkout. Customs fees are the customer’s responsibility.
• All costs are disclosed before order completion.

3.5 Age Verification and Delivery

• Age Verification: You must confirm you are 21 or older at checkout. Delivery partners require a valid government-issued ID from the recipient at delivery.
• Signature Requirement: All deliveries require a signature from an adult 21 or older. Packages cannot be left unattended or with individuals under 21.
• Failed Deliveries: If delivery fails due to no eligible recipient or invalid ID, the package may be returned, and you will be responsible for return shipping costs.

3.6 Order Tracking

• A tracking number is provided via email once your order ships, allowing you to monitor progress.
• International tracking may be limited after the package leaves the U.S. Contact our support team for assistance.

3.7 Shipping Issues

• Lost or Damaged Packages: Contact us within 7 days of the estimated delivery date at sales@buyliquorusa.com or +1 (314) 967-3311. Our team will investigate and may replace the order or issue a refund.
• Incorrect Shipping Information: You are responsible for providing accurate shipping details. Reshipping costs for returned packages due to incorrect addresses are your responsibility.

4. Return and Refund Policy

4.1 Eligibility for Returns

• Timeframe: Returns are accepted within 30 days of delivery, provided items meet the conditions below.
• Condition: Products must be unopened, unused, and in original packaging with intact seals. Due to alcohol regulations, opened or partially used products cannot be returned.
• Non-Returnable Items: Gift cards, personalized items, or products restricted by law are non-returnable.
• Proof of Purchase: A receipt or order confirmation email is required.

4.2 Return Process

1. Initiate Return: Contact sales@buyliquorusa.com or +1 (314) 967-3311 with your order number, return reason, and photos (if applicable).
2. Review and Approval: Our team will review your request within 2 business days and issue a Return Merchandise Authorization (RMA) number if approved.
3. Ship the Item: Return the product to:
   Buy Liquor USA
   3541 Carlyle Dr, Charlotte, NC 28208, USA
   • Include the RMA number.
   • You are responsible for return shipping costs unless the return is due to our error.
   • Use a trackable shipping method, as we are not liable for lost returns.
4. Inspection: We inspect returns within 3 business days to confirm eligibility and notify you of the outcome.

4.3 Refunds

• Eligibility: Refunds are issued for eligible returns, lost/damaged shipments, incorrect items, or cancellations before shipping.
• Timeframe: Refunds are processed within 5 business days of approving the return. Funds are credited to the original payment method and may take 3-10 business days to appear.
• Refund Amount:
  • Full Refunds: For returns due to our error (e.g., wrong or defective item) or lost/damaged shipments, including product price and original shipping costs.
  • Partial Refunds: For customer-initiated returns, only the product price is refunded, excluding shipping costs.
  • International Orders: Customs duties, taxes, or fees are non-refundable.
• Notification: You will receive an email confirmation upon refund processing.

4.4 Cancellations

• Before Shipping: Cancel orders before shipping by contacting sales@buyliquorusa.com or +1 (314) 967-3311. A full refund, including shipping costs, will be issued within 5 business days.
• After Shipping: Orders cannot be canceled once shipped but may be returned per the process above.

4.5 Defective or Incorrect Items

• Contact us within 7 days of delivery with your order number and photos of the issue.
• Our team will provide a prepaid return label if approved and offer a replacement or full refund, including shipping costs.

5. Intellectual Property

All content on the Website, including text, images, logos, and product descriptions, is the property of Buy Liquor USA or its licensors and is protected by U.S. and international copyright laws. You may not reproduce, distribute, or use any content without our prior written consent.

6. Privacy

Your use of the Website is governed by our Privacy Policy, available at https://buyliquorusa.com/privacy-policy. We collect and process personal information in compliance with U.S. data protection laws and applicable international regulations, with human oversight to ensure security and accuracy.

7. Limitation of Liability

To the fullest extent permitted by law, Buy Liquor USA is not liable for indirect, incidental, or consequential damages arising from your use of the Website or products, including but not limited to loss of profits or data. Our liability is limited to the amount paid for the products in question. We strive to ensure product accuracy but are not responsible for typographical errors or changes in product specifications.

8. Compliance with Alcohol Regulations

• U.S. Regulations: We comply with all federal and state laws governing the sale and shipment of alcoholic beverages. Orders violating these laws (e.g., shipments to restricted states) may be canceled with a full refund.
• International Regulations: Customers are responsible for ensuring compliance with their country’s alcohol import laws. We reserve the right to cancel orders that violate these regulations.
• Age Verification: All purchases and deliveries require verification that the customer or recipient is 21 or older.

9. Customer Support

Our human support team is available Monday through Friday, 9:00 AM to 5:00 PM EST, to assist with orders, returns, or inquiries. Contact us at:

• Phone: +1 (314) 967-3311
• Email: sales@buyliquorusa.com
• Response time: Within 24 hours on business days.

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of North Carolina, USA, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Website will be resolved through good-faith negotiation. If unresolved, disputes will be adjudicated in the state or federal courts of Charlotte, North Carolina. You agree to submit to the jurisdiction of these courts.

11. Force Majeure

Buy Liquor USA is not liable for delays or failures to perform due to events beyond our control, including but not limited to natural disasters, government restrictions, or carrier disruptions.

12. Entire Agreement

These Terms, along with our Privacy Policy and other posted policies, constitute the entire agreement between you and Buy Liquor USA, superseding any prior agreements.

Thank you for choosing Buy Liquor USA. We are committed to providing a transparent, compliant, and customer-focused shopping experience.

Proposition 65 Warning: Drinking distilled spirits, beer, coolers, wine, and other alcoholic beverages may increase cancer risk and, during pregnancy, can cause birth defects. For more information, visit www.P65Warnings.ca.gov/alcohol.

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