Last Updated: June 25, 2021

At Buy Liquor USA, we are committed to providing a transparent and reliable shopping experience for our customers. Our Shipping and Return Policy outlines our processes for order fulfillment, delivery, and returns to ensure clarity and compliance with U.S. consumer protection laws and international regulations. All orders and customer inquiries are overseen by our dedicated team to guarantee accuracy and satisfaction. Please read this policy carefully before making a purchase.

Contact Information

For questions, concerns, or assistance, please contact our team:

• Business Name: Buy Liquor USA
• Address: 3541 Carlyle Dr, Charlotte, NC 28208, USA
• Phone: +1 (314) 967-3311
• Email: sales@buyliquorusa.com
• Hours: Monday–Friday, 9:00 AM–5:00 PM EST

Our customer support team, consisting of trained professionals, is available to assist you with order inquiries, returns, or policy questions. All customer interactions are handled with human oversight to ensure personalized and accurate service.

Shipping Policy

Age Restriction

Buy Liquor USA sells alcoholic beverages and complies with all applicable U.S. federal and state laws. You must be 21 years of age or older to purchase products from our store. We use a third-party age verification service during checkout to confirm eligibility. Orders placed by individuals under 21 will be canceled, and a full refund will be issued.

Shipping Locations

We offer shipping within the United States and to select international destinations, subject to local laws and regulations governing alcohol sales and distribution. Due to state and international restrictions, we cannot ship to the following U.S. states or territories:

• Alabama
• Alaska
• Arkansas
• Mississippi
• Utah
• Certain counties in other states (contact us for details)

For international orders, please check your country’s alcohol import regulations before placing an order. We are unable to ship to countries where alcohol importation is prohibited or restricted. Contact our team at sales@buyliquorusa.com for a list of eligible international destinations.

Shipping Costs and Free Shipping

• Free Shipping: Orders over $99 (excluding taxes) qualify for free standard shipping within the contiguous United States.
• Standard Shipping Costs: For orders under $99, a flat shipping fee of $12.99 applies within the contiguous U.S. Additional fees may apply for shipments to Hawaii, Puerto Rico, or international destinations.
• International Shipping: Costs vary based on destination, weight, and customs fees. An estimated shipping cost will be provided at checkout.

All shipping costs are clearly displayed at checkout before you complete your purchase. No hidden fees will be added.

Delivery Timelines

Our team processes orders with human oversight to ensure accuracy. Orders are typically processed within 1–2 business days (Monday–Friday, excluding U.S. federal holidays). Once processed, delivery timelines depend on the shipping method and destination:

• Contiguous U.S. (Standard Shipping): 1–2 business days
• Hawaii and Puerto Rico: 2–3 business days
• International Destinations: 3–5 business days, depending on customs processing and local regulations

Delivery times are estimates and may vary due to weather, carrier delays, or customs processes for international orders. You will receive a tracking number via email once your order ships, allowing you to monitor its progress. If your order is delayed, our team will work with you to resolve the issue promptly.

Order Processing

Every order is reviewed by our team to ensure compliance with local laws, accurate product selection, and proper packaging. We use licensed carriers that comply with alcohol shipping regulations, including requiring an adult signature (21+) upon delivery. If no eligible recipient is available at the time of delivery, the carrier may attempt redelivery or return the package to us, in which case additional shipping fees may apply.

International Shipping and Customs

For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country. We recommend checking with your local customs authority before ordering. Buy Liquor USA is not responsible for packages held or confiscated by customs authorities due to local regulations.

Shipping Restrictions

• Alcohol Regulations: We comply with all federal, state, and international laws governing alcohol sales and shipping. Orders will not be shipped to restricted areas or to individuals under 21.
• Signature Requirement: All deliveries require a signature from an adult aged 21 or older. Packages cannot be left unattended.
• Packaging: Our team carefully packages products to prevent damage during transit. If you receive a damaged product, please refer to our Return Policy below.

Return and Refund Policy

We want you to be completely satisfied with your purchase. If you need to return a product, our team is here to assist you with a straightforward process. All return requests are handled by our customer support team to ensure fairness and compliance with U.S. consumer protection laws.

Eligibility for Returns

You may return products purchased from Buy Liquor USA within 30 days of delivery under the following conditions:

• The product is unopened, unused, and in its original packaging with all seals intact.
• The return is due to one of the following reasons:
  • Damaged or defective product (e.g., broken bottle, corked wine).
  • Incorrect product shipped (e.g., received a different item than ordered).
  • Customer changed their mind (subject to restrictions below).

Note: Due to alcohol regulations, some states and countries may restrict returns of alcoholic beverages. Contact our team at sales@buyliquorusa.com to confirm eligibility for your location.

Non-Returnable Items

The following items are not eligible for return:

• Opened or partially consumed products.
• Products damaged due to improper storage or handling by the customer.
• Products purchased more than 30 days prior to the return request.
• Products shipped to states or countries where returns are prohibited by law.

Return Process

To initiate a return, follow these steps:

1. Contact Us: Email sales@buyliquorusa.com or call +1 (314) 967-3311 within 30 days of delivery. Provide your order number, reason for return, and photos of the product (if damaged or incorrect).
2. Review by Our Team: Our customer support team will review your request within 1–2 business days and provide a Return Merchandise Authorization (RMA) number if approved.
3. Ship the Product: Package the unopened product securely in its original packaging and ship it to:
   • Buy Liquor USA Returns
   • 3541 Carlyle Dr, Charlotte, NC 28208, USA
   • Include the RMA number on the package.
4. Confirmation: Once we receive and inspect the return, our team will notify you via email about the approval or rejection of your refund.

Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective product). In such cases, we will provide a prepaid shipping label.

Refund Process

If your return is approved, we will process a refund to your original payment method within 5–7 business days of receiving the returned product. Refunds include the product cost and any applicable taxes but exclude original shipping fees unless the return is due to our error. You will receive an email confirmation once the refund is processed.

Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us within 7 days of delivery with photos of the issue. Our team will review the case and, if approved, provide a prepaid return label or arrange a replacement at no additional cost. Replacements are subject to availability; if the product is out of stock, we will issue a full refund.

Cancellations

You may cancel an order before it ships by contacting us at sales@buyliquorusa.com or +1 (314) 967-3311. If the order has already shipped, it is subject to our standard return policy. Orders canceled before shipping will receive a full refund within 5–7 business days.

Human Oversight and Customer Support

At Buy Liquor USA, we prioritize human oversight in all aspects of our operations. Our team manually reviews every order to ensure accuracy, compliance with alcohol regulations, and customer satisfaction. If you have any issues with your order, our customer support team is available to provide personalized assistance. We do not rely solely on automated systems, ensuring that every interaction is handled with care and attention to detail.

Compliance with Laws and Regulations

Buy Liquor USA complies with all applicable U.S. federal and state laws, as well as international regulations governing the sale and shipment of alcoholic beverages. We reserve the right to cancel or refuse orders that violate these laws. By placing an order, you confirm that you are 21 or older and that your purchase complies with your local regulations.

Changes to This Policy

We may update this Shipping and Return Policy to reflect changes in our practices or legal requirements. The latest version will always be available on our website at https://buyliquorusa.com/shipping-and-return-policy. The “Last Updated” date at the top of this page indicates when changes were last made.

Thank you for choosing Buy Liquor USA. We value your trust and are committed to providing a transparent and reliable shopping experience. If you have any questions, please contact our team at sales@buyliquorusa.com or +1 (314) 967-3311.