Last Updated: June 25, 2025

At Buy Liquor USA, we want you to be completely satisfied with your purchase. Our Refund Policy explains how you can request a refund or return, ensuring a fair and transparent process that complies with U.S. consumer protection laws and Google policies. Our human team carefully reviews and processes all refund requests to provide you with a smooth experience. This policy applies to all orders placed on our website, https://buyliquorusa.com/.

If you have any questions or need help with a refund, please reach out to our friendly support team at:

Buy Liquor USA
3541 Carlyle Dr, Charlotte, NC 28208, USA
Phone: +1 (314) 967-3311
Email: sales@buyliquorusa.com

1. Eligibility Requirements for Refunds

To be eligible for a refund, your return must meet the following requirements:

• Condition: Products must be unopened, unused, and in their original packaging with all seals intact. Due to U.S. alcohol regulations, we cannot accept returns or issue refunds for opened or partially consumed alcoholic products.
• Timeframe: Refund requests must be submitted within 30 days of delivery.
• Proof of Purchase: You must provide a receipt, order confirmation email, or order number to verify your purchase.
• Non-Refundable Items: Gift cards, personalized items, and certain limited-edition spirits restricted by law are non-refundable.

2. Conditions for Refunds

We offer refunds under the following conditions, with each request reviewed by our human team:

• Damaged Goods: If your product arrives damaged (e.g., broken bottle), we’ll issue a full refund or send a replacement, including shipping costs.
• Incorrect Orders: If we send the wrong item (e.g., incorrect product or size), we’ll provide a full refund or replace the item, including shipping costs.
• Lost Shipments: If your order is lost in transit, we’ll issue a full refund or send a replacement, including shipping costs.
• Customer Cancellations Before Shipping: If you cancel your order before it ships, we’ll issue a full refund, including any shipping fees.
• Customer-Initiated Returns: If you change your mind and return an eligible product within 30 days, we’ll refund the product price (excluding shipping costs).

Refunds Denied:

• Opened or partially consumed alcoholic products, per U.S. alcohol laws.
• Returns requested after 30 days of delivery.
• Products without proof of purchase.
• Non-refundable items (e.g., gift cards, personalized items).

3. Restocking Fees and Non-Refundable Costs

• Restocking Fees: We do not charge restocking fees for returns.
• Non-Refundable Costs:
  • For customer-initiated returns, original and return shipping costs are non-refundable.
  • For international orders, customs duties, taxes, or fees imposed by your country are non-refundable, as they are controlled by third parties.

4. How to Initiate a Return or Refund

To request a return or refund, please follow these simple steps:

1. Contact Our Support Team: Reach out within 30 days of delivery via:
   • Email: sales@buyliquorusa.com (include your order number, reason for return, and photos if applicable, e.g., for damaged items).
   • Phone: +1 (314) 967-3311 (Monday through Friday, 9:00 AM to 5:00 PM EST).
2. Get Approval: Our human team will review your request within 2 business days and, if approved, provide a Return Merchandise Authorization (RMA) number.
3. Return the Product: Ship the product to:
   Buy Liquor USA
   3541 Carlyle Dr, Charlotte, NC 28208, USA
   • Include the RMA number in the package.
   • Use a trackable shipping method, as we are not responsible for lost return packages.
4. Inspection: We’ll inspect the returned product within 3 business days of receipt to confirm it’s unopened and in original packaging. You’ll be notified of the outcome via email.

5. Return Shipping Instructions

• Who Pays for Shipping:
  • Our Error: For damaged goods, incorrect orders, or lost shipments, we provide a prepaid return label.
  • Customer-Initiated Returns: You are responsible for return shipping costs.
• Shipping Guidelines:
  • Pack the product securely to prevent damage during transit.
  • Include the RMA number inside or on the package.
  • We recommend using a carrier with tracking (e.g., USPS, FedEx, UPS) for your protection.

6. Refund Method and Processing Timeframe

• Refund Method: Refunds are issued to your original payment method (e.g., credit/debit card, PayPal).
• Processing Time:
  • Refunds are processed within 5 business days after we approve your return or confirm a lost shipment.
  • Funds may take 3-10 business days to appear in your account, depending on your bank or payment provider.
• Refund Amount:
  • Full Refunds: Include the product price and original shipping costs for our errors (e.g., damaged or incorrect items) or lost shipments.
  • Partial Refunds: For customer-initiated returns, only the product price is refunded, excluding shipping costs.
• Notification: You’ll receive an email confirmation once your refund is processed.

7. Cancellations

• Before Shipping: Cancel your order before it ships by contacting us at sales@buyliquorusa.com or +1 (314) 967-3311. We’ll issue a full refund, including shipping costs, within 5 business days.
• After Shipping: Once shipped, orders cannot be canceled but may be returned within 30 days, following the return process above.

8. Human Oversight

Every refund and return request is handled with human oversight to ensure fairness and compliance with U.S. consumer protection laws and alcohol regulations. Our trained team reviews each request, verifies order details, and processes refunds with care, avoiding reliance on automated systems for critical decisions.

9. Country-Specific Restrictions

Due to alcohol shipping laws, we face certain restrictions:

• U.S. Restrictions: We cannot ship to certain states, including Alabama, Arkansas, Kentucky, Mississippi, Oklahoma, and Utah. A full list of restricted states is provided at checkout.
• International Restrictions: We ship to select countries where alcohol importation is permitted. Customers are responsible for complying with their country’s alcohol import laws, and we cannot refund customs duties or taxes. Contact us at sales@buyliquorusa.com for eligible countries.
• Age Verification: All orders require verification that the customer and recipient are 21 or older, enforced at checkout and delivery.

10. Contact Us

If you have questions about this Refund Policy or need assistance with a return or refund, our human support team is ready to help:

• Email: sales@buyliquorusa.com
• Phone: +1 (314) 967-3311 (Monday through Friday, 9:00 AM to 5:00 PM EST)
• Mail: Buy Liquor USA, 3541 Carlyle Dr, Charlotte, NC 28208, USA

We aim to respond to all inquiries within 24 hours during business days.

11. Changes to This Policy

We may update this Refund Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our Website with the effective date. Please check back periodically for updates.

Thank you for choosing Buy Liquor USA. We’re here to make your shopping experience easy and worry-free!